Redfish Counseling (RFC) relies on: a) local school system closures and b) general road conditions as “rules of thumb” for maintaining continuity of scheduled in-person appointments* and standard operations.

1. If the public school system(s) in the city/county where a client resides is closed due to weather, and/or

2. If road conditions prevent RFC clients or staff from attempting travel to the office, then:

3. Clients will be given the option to move their session to a virtual (Telehealth) format. If clients are unable to participate in a Telehealth session as an alternative to their planned in-person session due to power outages or other weather-related concerns, clients are permitted to reschedule their upcoming in-person appointment without any late fees being applied.

Please note the following guidelines:

1. Clients should contact RFC to reschedule their appointment as soon as possible.

2. Parents who have to absorb last-minute childcare duties due to weather-related school or organization closures may be permitted to cancel and reschedule any appointment falling during the weather-affected time period with no late fees applied.

3. In the event RFC staff are unable to physically access RFC offices, staff members will alert clients and work to assist clients with moving sessions online and/or rescheduling sessions as quickly as possible.

4. If RFC remains open and maintains standard office operations during inclement weather: clients who a) do not attend scheduled sessions, and b) do not communicate to RFC their intent to cancel will have standard “no-show” fees applied to any missed sessions.

   
   

   *These policies generally do not apply to telehealth / online sessions.

   
   

   Please contact our office and/or your therapy provider if you have any questions about our inclement weather policies